1. Who we are
Groupe LAD ("we", "our") is the franchising division of the Aliments LAD network. We operate the website groupelad.ca and the associated Facebook and Instagram pages in order to present franchise and business-support opportunities for home delivery in Quebec.
Person responsible for the protection of personal information: Yanick Pagé, founder — franchise@groupelad.ca — 418 805-9676.
2. Information we collect
a) Information you provide
When you fill out our information request form, you may send us:
- First and last name
- Email address and phone number
- Target territory or region
- Investment capacity (range, optional)
- Any information you choose to include in the "Tell us about your project" field
When you write to us by email, Messenger, Instagram or phone, we keep the content of those exchanges.
b) Information collected automatically
Like most websites, our hosting provider may record standard technical data: IP address, browser type, pages viewed, date and time of the visit. This data is used for the security and proper functioning of the site.
3. Why we use your information
- To respond to your information request and contact you about a franchise or business-support opportunity
- To assess the fit between your project and our available territories
- To send you, with your consent, documentation about Groupe LAD
- To improve our website and communications
- To meet our legal obligations
We do not use your information for purposes other than those for which it was collected without your consent.
4. Cookies and third-party tools
Our site uses a minimum of third-party technologies:
| Tool | Purpose | Data |
|---|---|---|
| Netlify (hosting and forms) | Hosting the site and receiving form submissions | Form data, technical logs |
| Google Fonts | Displaying typefaces | IP address (font request) |
| Meta Pixel (Facebook / Instagram) | Measuring the effectiveness of our ads and showing relevant ads | Browsing identifiers, pages viewed — only if installed and with your consent |
You can block or delete cookies in your browser settings. For Meta ads, you can adjust your preferences in Facebook's ad settings.
5. Sharing of your information
We do not sell or rent your personal information. We may share it only with:
- Aliments LAD, our parent company, as part of evaluating your application
- Our service providers (hosting, email, marketing agency) who act on our behalf and are bound by confidentiality
- Authorities, if required by law
Some of these providers may store data outside Quebec (notably in the United States). We make sure they offer adequate protection.
6. Retention and security
We keep your information as long as necessary to respond to your request and, at most, 24 months after our last exchange, unless a business relationship is established or the law requires longer retention. The data is then deleted or anonymized.
We apply reasonable security measures: encrypted connection (HTTPS), access limited to authorized persons, secure passwords. No method is infallible, however; in the event of a confidentiality incident presenting a risk of serious injury, we will notify you and the Commission d'accès à l'information du Québec, as required by law.
7. Your rights
Under Quebec's Law 25 (Act respecting the protection of personal information in the private sector) and Canada's PIPEDA, you may at any time:
- Access the information we hold about you
- Have corrected any inaccurate or incomplete information
- Withdraw your consent to the use of your information
- Request deletion of your information
- File a complaint with the Commission d'accès à l'information du Québec
To exercise these rights, write to us at franchise@groupelad.ca. We will respond within 30 days.
8. Minors
Our site is intended for adults who wish to start a business. We do not knowingly collect information from persons under 18.
9. Changes
We may update this policy. The date of the last update appears at the top of the page. Significant changes will be announced on the site.
10. Contact us
For any question about your personal information:
Groupe LAD
Attention: Yanick Pagé, person responsible for the protection of personal information
Email: franchise@groupelad.ca
Phone: 418 805-9676
Quebec, Canada